Refund & Cancellation Policy
Effective Date: 05/08/2026
Our Commitment
PIXZ aims to provide high-quality professional design services. If you have any concerns about your project, please contact us so we can work towards a fair solution.
Quotes & Deposits
Quotes are valid for 30 days unless otherwise stated. New clients or custom projects may require a 50% deposit before work begins.
Cancellation by the Client
You may cancel your project at any time. If work has not commenced, any deposit paid may be refunded in full. If work has commenced, PIXZ reserves the right to retain all or part of the deposit to cover work completed and costs incurred.
Cancellation by PIXZ
If PIXZ is unable to complete a project due to unforeseen circumstances, any payment made for work not completed will be refunded.
Refunds
Because our services are customised digital design services, refunds are generally not available once design work has commenced or final artwork has been approved and delivered. However, each request will be considered fairly on a case-by-case basis.
Revisions
Minor revisions within the agreed project scope are included where specified in your quotation. Requests outside the agreed scope may require a revised quotation.
Customer Approval
Clients are responsible for reviewing and approving artwork before production or printing. Once approval has been given, PIXZ is not responsible for costs arising from errors that were present in the approved artwork.
Delivery
Final files are normally supplied after full payment has been received, unless otherwise agreed in writing.
Contact Us
If you have any questions about this policy, please contact:
Contact
PIXZ
Email: info@pixz.co.nz
Website: www.pixz.co.nz
Tel : +64 223 735 736